How does the payment structure work?
We ask for a 50% deposit after you approve the quote and we require full payment before we deliver the final product. The deposit is necessary since our researchers will spend hours on your [...]
What does the final product look like?
For our popular Veteran Storybook Package, the final story that we research and write is delivered to you as both a hardcover book and as a digital page that you can share via email, Facebook, [...]
How long does it take to complete a project?
We are currently experiencing a high volume of requests and are processing them as fast as possible. We will never sacrifice the quality of our end product in order to speed up delivery, [...]
How much does it cost to complete my veteran’s project?
We offer three different research options which can be viewed on our PRICING page. We price our popular Veteran Storybook package for each one of our customers on a case by case basis. This is [...]
Should I request my veteran’s military records from the National Archives?
If you have done a records request from the National Archives, they will usually only send a couple of documents to you (discharge papers, medical records, etc). These documents are still a [...]
What if I’ve already done research on my own?
If you’ve already done some of your own research, we would love to use that as our baseline of knowledge. Typically, our customers who have done some research have only used online [...]
Do I need to do any research prior to working with Footsteps?
There is no required research on your part. We do ask that you provide us any information that you already have on your veteran. This includes scans of all photos and documents, as well as [...]